If you grew up play with Lego , you have intercourse pieces get lose and it ’s just a disappointing part of the whole experience . But little did you know that Lego ’s client servicing is amazing and realise what it ’s like to be a minor who screw building things with Legos . They could have hold open you .
Case in point : Scott Kerr shared an fundamental interaction between Lego ’s customer armed service and a seven - year - previous son named Luka who lose a Lego guy wire .
Here ’s a transcript of that interaction that ’s a little easier to read . Luka wrote :
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Hello . My name is Luka and I seven days former . With all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider . The bit is 9449 . It is really good . My pappa just read me to Sainsburys and enjoin me to leave the people at family but I took them and I lose Jay ZX at the shop as it fell out of my coat . I am really upset I have lost him . Daddy say to mail you a electronic mail to see if you will send me another one . I promise I wo n’t take him to the shop again if you could . Thank you .
Then Lego customer service respond at charming length to Luka ’s supplication :
Thanks for sending us an email !
We are very drear to hear about you losing your Jay minifigure but it sound like your dad might have been correct about leaving it at dwelling . It go like you are very sorry about it too .
Normally we would ask that you pay up for a new one if you lose on of your minifigures and demand to have it replaced . My hirer told me I could not send you one out for spare because you lose it but , I determine that I would put a call into Sensei Wu to see if he could help me .
Luka , I told Sensei Wu that losing your Jay minifigure was purely an accident and that you would never ever ever let it happen ever again . he told me to tell you , " Luka your founder seems like a very heady man . You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu ! " Sensei Wu also told me it was ok if I sent you a new Jay and severalize me it would be okay if I included something excess for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago lover .
So , I trust you enjoy your Jay minifigure with all his weapons . You will really have the only Jay minifigure that unite 3 different Jays into one ! I am also go to post you a speculative bozo for him to fight !
Just remember , what Sensei Wu said : keep your minifigures protected like the Weapons of Spinjitzu ! And of course , always listen to your dad .
You will see an envelope from LEGO within the next two weeks with your unexampled minifigures . Please take honorable concern of them , Luka . think that you promise to always leave them at home .
It does n’t appear to be an set-apart incident for the ship’s company behind the toy of choice for tomorrow ’s architects . The replies to Kerr ’s tweet are full of people pronounce that they ’ve had similar experiences . And , as you ’d expect from any companionship with a savvy customer service department , Lego is in those replies thanking mass for sharing their story and for the compliment .
Nicely done Lego .
