Politics be damned , America is a country that do it a safe deep-fried poulet . That ’s corroborate by the 2016 American Customer Satisfaction Index Restaurant Report , which was released Tuesday . Inthis twelvemonth ’s report , Chick - fil - A is the highest superior fast food for thought eating house in the country for customer satisfaction .
That ’s notable , because many chains have been rolling out new products constantly , like McDonald’sbringing back their lobster rollsor KFC ’s Frankenstein ’s colossus ofpizza and crybaby , among myriad others . In contrast , Chick - fil - A has stuck to a more narrow and unchanging carte du jour .
" They have a pretty limited survival of offering and are really focused on chicken and chicken sandwiches , " Forrest Morgeson , conductor of research at American Customer Satisfaction Index , separate CNN . " They focus on what they do best , and it does well . "
Cole Saladino/Thrillist
That earned them 87 point out of a possible 100 in the report .
It was a sound twelvemonth in world-wide for fast nutrient chain with customer gratification up 2.6 percent at gravid . There ’s only so far that can go with the ilk of Bruce Lee distinguish people to be " never quenched . " When will good enough be good enough for you ? !
Papa John ’s came in second with a five percentage addition to a 82 out of 100 account . Little Caesars and Arby ’s took home the large addition over the last year with nine percent and eight percent gains , respectively .
Yet , while overall client satisfaction was up , Chipotle predictably took a magnanimous hit . It fall six percent to a 78 . That ’s after they were also unseated asAmerica ’s favorite firm nonchalant Mexican restaurantby Moe ’s Southwest Grill in the annual Harris Poll for Restaurant Brands of the Year . In fact they went from being number one in 2015 to number five in 2016 in that poll . That ’s on the back of a big e.coli scare that had people reckon elsewhere for massive burrito .
Nonetheless , Chipotle still manage to remain ahead of McDonald ’s , who remained in last property despite a three percent jump , something that Morgeson attributes to " brand fatigue . "
Here ’s the full ranking from this year ’s report .
1 . wench - fil - A , 872 . Papa John ’s , 823 . All Others , 813 . Little Caesars Pizza , 813 . Panera Bread , 816 . Arby ’s , 806 . Dunkin ' Donuts , 806 . Subway , 809 . Chipotle Mexican Grill , 789 . Domino ’s , 789 . KFC , 7812 . Pizza Hut , 7713 . Burger King , 7613 . Wendy ’s , 7615 . Starbucks , 7515 . Taco Bell , 7517 . Jack in the Box , 7418 . McDonald ’s , 69
